Refund Policy
Refund Policy
Shaping Secret
Thank you for shopping at Shaping Secret. If you're not entirely satisfied with your purchase, we're here to help.
Eligibility for Refunds
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You have 30 days from the date you received your product to request a refund.
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To qualify for a refund, your product must:
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Be unused and in the same condition you received it.
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Be in its original packaging.
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Include proof of purchase or receipt.
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How to Request a Refund
To request a refund, please contact us at hello@shapingsecret.com. We will guide you through the return process and provide further instructions.
Processing Refunds
Once we receive and inspect your returned product, we will notify you via email whether your refund has been approved.
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If approved, your refund will be processed within 7 business days.
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Refunds will be credited automatically to your original payment method.
Shipping Costs
You will be responsible for paying your shipping costs for returning your product, unless the product was defective, damaged, or incorrectly shipped by Shaping Secret.
Shipping charges from your original order are non-refundable unless an error occurred on our part.
Exchanges
If you prefer to exchange your product for another item, please contact us via email at hello@shapingsecret.com. We’ll be happy to assist you.
Contact Us
For questions or assistance regarding refunds, returns, or exchanges, please contact us at:
By shopping with Shaping Secret, you agree to the terms outlined in this Refund Policy.